Client Services

These Terms apply to all services provided by Volt & Vector Limited (“we”, “us”, “our”) to any client (“you”, “your”).

1. Scope of Work

All services are defined in a written proposal or "Project Briefing." Only the work described in the agreed scope is included. Any "scope creep" or technical iterations beyond the initial Vector will be quoted and charged separately at our standard studio rate.

2. Fees & Payment

• Fees are determined based on the specific project scope, deliverables, and timelines outlined in your formal project proposal. By signing the project proposal, you agree to the project fee and payment schedule defined therein.

• A 50% commencement deposit is required to secure your position in our studio schedule. Invoices are payable within 14 days of the date of issue. We reserve the right to withhold final deliverables—including Figma source files, Squarespace ownership transfers, or asset delivery—until full payment has been received.

3. Intellectual Property & Confidentiality

• Ownership: Upon full payment, ownership of final approved deliverables transfers to you. We retain ownership of all preliminary concepts, working files, and "Engineering Blueprints" not included in the final delivery.

• The Private Portfolio: To protect your competitive advantage, we operate a "Private Portfolio" policy. We will not publish full case studies or proprietary strategic architectures online without your express written consent.

• Non-Disclosure: We reserve the right to list your brand name and industry sector as a "Client Partner" in our private credentials and sector reports, unless a specific Non-Disclosure Agreement (NDA) is in place.

4. Third-Party Infrastructure (The "Growth Stack")

Any third-party costs (including but not limited to Squarespace subscriptions, Shopify apps, Figma seats, Typekit licences, or Hosting) are the responsibility of the Client. We act as your "Strategic Architect" in setting up these systems, but the financial relationship remains between you and the provider.

5. Revisions & Technical Rigour

We provide services with uncompromising standards. Two rounds of strategic revisions are included to ensure the final "Trajectory" meets the agreed brief. Significant changes to the core strategy after the "Engineering" phase has begun will be treated as a new scope of work.

6. Warranties & Liability

While we engineer our digital systems for maximum performance and conversion integrity, we do not guarantee specific commercial results or revenue targets. Our total liability is limited to the fees paid for the specific project phase in question.

Volt & Vector Limited maintains comprehensive Professional Indemnity and Public Liability insurance through Hiscox, ensuring our strategic engagements are backed by industry-standard protection."

7. Governing Law

These Terms are governed by the Laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.