Client Services Terms & Conditions

These Terms apply to all services provided by Volt & Vector Limited (“we”, “us”, “our”) to any client (“you”, “your”).

1. Scope of work

All services will be defined in a written proposal, quotation, or agreement.

Only the work described in the agreed scope is included. Any additional work or changes may be quoted and charged separately.

2. Fees & payment

  • Fees will be outlined in the proposal or invoice

  • A deposit may be required before work begins

  • Invoices are payable within 14 days unless otherwise agreed

  • Late payments may incur interest and/or pause work

We reserve the right to withhold delivery of final files or transfer of rights until full payment is received.

3. Client responsibilities

You agree to:

  • provide accurate information and materials

  • supply feedback and approvals in a timely manner

  • ensure you have rights to any content you provide

We are not responsible for delays caused by missing information or approvals.

4. Revisions

Reasonable revisions are included as specified in the proposal. Additional revisions or significant changes outside the agreed scope may incur additional fees.

5. Intellectual property

Unless otherwise agreed in writing:

  • We retain ownership of all working files, concepts, and drafts

  • Final approved deliverables transfer to you only after full payment

  • We reserve the right to display completed work in our portfolio, website, and promotional materials

6. Third-party costs

Any third-party costs (printing, hosting, stock assets, fonts, etc.) will be charged separately unless explicitly included.

7. Cancellation or suspension

If a project is cancelled or paused:

  • work completed to date must be paid for

  • deposits are non-refundable

  • additional costs already incurred may be charged

We may suspend work for non-payment or breach of these Terms.

8. Warranties and liability

We provide services with reasonable skill and care but do not guarantee specific commercial results.

To the fullest extent permitted by law, our total liability for any claim arising from our services will not exceed the total fees paid for the relevant project.

We are not liable for indirect or consequential losses, including lost profits or business interruption.

9. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties unless required by law.

10. Data protection

We handle personal data in accordance with our Privacy Policy.

11. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

12. Governing law

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

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